Refund policy

At Vedickriti, we carefully select and prepare our spiritual products to ensure that they reach you in good condition. If you receive a product that is damaged, defective, incorrect, or significantly different from what was described, we are happy to assist with a return and refund.

1. Return Window

You may request a return within 3 days of receiving your order.

Return requests made after 3 days from delivery may not be accepted.

2. Eligible Returns

A return may be requested if:

  • The product is damaged when received
  • You received the wrong product
  • The product is defective
  • The product is significantly different from the product description

To help us process your request quickly, please contact our customer support team as soon as you notice an issue.

3. Opened or Used Products

Products may be returned even if they have been opened, worn, or used, provided the return is related to an eligible issue listed above.

This includes spiritual products such as Rudraksha, Malas, and other products sold by Vedickriti.

However, we may review the condition of the product before approving the refund.

4. How to Request a Return

To request a return, contact us within 3 days of receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos showing the product and the issue, where applicable

Our team will review the request and provide you with the next steps.

Customer Support
📧 KritiVedic@gmail.com
📞 +91-8679229227

Customer support hours: Monday–Friday, 10 AM–6 PM

5. Return Shipping

For approved returns caused by a damaged, defective, incorrect, or incorrectly described product, Vedickriti will cover the return shipping cost.

We will provide the appropriate instructions for returning the product.

6. Refunds

Once the returned product has been received and inspected, we will confirm whether the refund is approved.

Approved refunds will be issued to the original payment method used to place the order.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

7. Non-Returnable Situations

Returns may not be accepted when:

  • The return request is made more than 3 days after delivery
  • The issue does not fall under our eligible return reasons
  • The product has been damaged due to misuse or improper handling after delivery
  • The product has been intentionally altered or damaged by the customer

8. Failed Delivery, Order Refusal & RTO Charges

Once an order has been dispatched, Vedickriti incurs shipping and logistics costs. If a customer refuses to accept the delivery, remains unavailable or uncontactable despite reasonable delivery attempts, or provides an incorrect or incomplete delivery address resulting in a failed delivery and return-to-origin (RTO), Vedickriti reserves the right to deduct ₹100 from the refundable amount towards shipping and return logistics expenses.

For prepaid orders, the applicable refund will be processed after the returned parcel is received and verified, subject to the above deduction.

For Partial COD orders, the ₹100 advance payment may be retained in such circumstances and will not be refunded.

This deduction will not apply to delivery failures caused by Vedickriti or its delivery partner, incorrect or defective products, or other circumstances beyond the customer's control. Customers are requested to ensure that their contact details and delivery address are accurate and that they are available to receive their orders.

9. Order Issues

If you receive the wrong, damaged, or defective product, please contact us as soon as possible. We recommend keeping the product, packaging, and shipping materials until your return request has been resolved.

 

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Vedickriti LLP
📍 Veerbhadra, Rishikesh, Uttarakhand, India
📧 KritiVedic@gmail.com
📞 +91-8679229227

Customer Support Hours: Monday–Friday, 10 AM–6 PM